Dear SIBS Support,
Since Feb 7th we're getting a HTTP 503 error for around half of our transactions request. Can you tell what's the reason for this API behaviour? Is it a bug on your side or something changed in the API definition? We'd appreciate any info on this matter.
Example request IDs:
X-Request-ID:d3aeabd17ea64545bd4fbe99bb83736e
X-Request-ID:f73c213260f44ac1ae2258dc8bb54d2d
X-Request-ID:0ec5b2f6bd414e509376d788dbfc4283
Dear,
Do you have any updates on the issue?
Hi Team,
Kind regards
Radhika
Hi Team,
Thank you
Hi Team,
We would really appreciate if you could share an update on this request.
kind regards
Radhika
Dear Novobanco,
Tink AB is a Swedish authorized payment institution, licensed to provide the payment services AISP and PISP.
Tink has been experiencing problems when contacting your support function. We raised a support request on 02/23/2026 - 15:58 via portal https://developer.sibsapimarket.com/live/node/25101 and have sent follow ups on 03/02/2026 , 03/17/2026, 03/20/2026, 03/25/2026.
According to Article 32 of the RTS on SCA and CSC, ASPSPs shall ensure that their dedicated interface offers at all times the same level of availability and performance, including support, as the interfaces made available to the payment service user for directly accessing its payment account online.
Receiving adequate support for experienced issues is of the utmost importance to Tink. Not providing support to licensed TPPs such as Tink constitutes an obstacle to our provision of services and is non-compliant with Article 32. This obstacle hinders Tink's ability to use your open banking interface and hinders our provision of payment services to PSUs holding an account with you.
The purpose with sending this email to you is to raise the experienced issue and prevent it from happening again. Tink always strives to build and have good relationships with the ASPSPs to whom we integrate.
We also understand that solving technical issues requires time and effort, but it is imperative that we receive a level of acknowledgement of the issue and an ETA that we can provide to our clients. If you have any questions and/or comments in respect of the above please let us know by replying to this email.
Please note that should you continue to not respond to our support request or are unable to give us an ETA of when to expect support for this issue, we will be required to report this to the relevant authority.
Best,
Tink AB
openbanking@tink.com
Dear Novobanco,,
I'm just touching base about our request 25101, which was sent a week ago, on 03/31/2026 - 16:06.
We are keenly awaiting your response or an ETA for the needed support.
Your prompt attention to this matter is greatly appreciated.
Best,
Tink AB